That's right vs. That's right

think userDirector Seo Jin-won said that user researcher thinks it is worth considering. Kim Seong-ju, Ana, 4 years ago Cha Bum-geun in advance' was sent by e-mail. It was a story about announcer Kim Seong-ju, who relayed the 2006 World Cup with the rich and rich.

There was a part in the article where the commentator pointed out the difference between 'yes' and 'yes'. It seems to be the difference between I see and I know in English, and the part that mentions this in the article is as follows.

Another MBC official said that caster Kim Seong-joo's greatest charm lies in the language that respects the narrator despite his extensive knowledge.

He said, "There is a very big difference between saying 'I see' and 'Yes' to a word from the commentator. Despite the subtle difference in the ending, 'That's right' contains the meaning of respect for learning a lot from the narrator, ' It contains the nuance that you were talking about what I know." He explained in detail, "If you listen to the broadcast of announcer Kim Seong-joo, it all ends with 'That's right'."

These advantages became a factor in softening Cha Beom-geun and Cha Doo-ri's commentary, which was a bit rough. The talk of Cha Doo-ri, which was a topic of discussion, was possible because of the invisible assist of announcer Kim Seong-joo.

It may be a trivial thing, but I think the person interviewing, or someone who normally thinks about what to do when listening to someone else, deserves serious thought.

You also need to think about it when doing user research.
Data may vary depending on how the researcher responds when interviewing users in research such as post-interview of usability tests, field research, in-person interview, in-depth interview, and focus group interview. Researchers must be careful with every word and attitude. Depending on how you ask a question to find out why, you may come up with meaningless data or you may find the real reason.

Of course, it is not enough just to say 'yes' and 'yes' in words. Depending on how you say it, it can be different whether you know it now or you already know it. The interviewer's words appear in the attitude, and the data can be different depending on the attitude and how you say it. Moreover, trivial words and attitudes do not end with creating meaningless data, but can make the participants feel bad, so I am very concerned about it.  Ethical issues in researchmay also cause

At the beginning of last year, together with one of our team researchers, we started creating a database by patterning how to interview participants in order to find out why they did their actions. Issues appeared from time to time, but it was not yet made into a database. This is the researcher's know-how. The friend left the job because he was ill, but I feel like I have to start over.

Small differences make a big difference. It seems that dealing with people is no exception.


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